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Posted: Monday, March 5, 2018 2:14 PM

Job Description
Are you looking to expand your career in customer service? Do you want the opportunity to lead a team to deliver exceptional customer service? Have you got an interest in IT? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring team leader who will help manage our support colleagues to solve billing and account subscription requests.
As a team leader at Tek Experts you will have a strategic role to ensure exceptional customer service is delivered through your team of support representatives. You will build and manage an end:to:end service operations team of 20:30 passionate professionals and be responsible for overall performance of the team. Acting as a key business leader, youll be a key point of contact for customers, support teams and senior management.
:Manage team to deliver exceptional customer service across billing and subscription queries
:Training and coaching team members to support their personal development
:Act as a primary escalation point for operational issues in the team
:Supports the team to ensure Tek Experts meets the goals and expectations of our customers
:Provides accurate and timely communication to all applicable parties on any customer support issue
:Attends regular operational and business review meetings
:Monitors specific KPIs to ensure proper delivery of the business
:Participates in reviewing processes and workflow to diagnose areas for improvement
:Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required
:Serves as contact point for customers delivery management
:Handle, monitor, coordinate and manage all escalated cases
:Proactively proposes improvement plans where gaps are noticedCompany Description
Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.


• Location: Colorado Springs

• Post ID: 52825717 coloradosprings is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018