Posted: Tuesday, March 6, 2018 12:54 AM
Job Description 13;
At Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.
Looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the U.S. while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre:sales or post:sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end:to:end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.
Job Qualifications 13;
*Wants to delight customers, above and beyond the call of duty
*Ability to offer alternate solutions to existing processes/procedures
*Able to clearly articulate messages to a variety of audiences.
*Able to establish and maintain strong relationships.
*Time management in fast paced environment
*Organizational skills to maximize productivity
*Adapts to customer situation and different personalities
*Work is accurate and with eye for detail
*Is always seeking to improve the job and provides solution oriented feedback
*Demonstrate business judgment by knowing when to work independently and when to collaborate
*Ability to solve complex issues that are in the best interest of the customer and the company
*Positively manage stress that is typical in a customer service environment
*Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
*Knowledge of Siebel and/or Oracle preferred
*Hourly position that may involve occasional overtime
*Office hours are Monday through Friday for an 8 hrs a day on average with start time varying between 7 am and 9am
*Telecommuting is not an option for this role.
Englewood Customer Contact Center (CCC) will be relocating operations to a Keysight owned facility in Colorado Springs. The phased move is expected to take place beginning in timeframe. In hiring candidates to fill existing roles at our current Englewood location, we would like to inform candidates during the interview screening process of our pending move. This will allow candidates to be informed of the relocation, and if they are willing to commute to our existing location and new location when our final moves take place.
Job Function 13;
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : Colorado : Colorado Springs
• Location: Colorado Springs
• Post ID: 52766632 coloradosprings