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Posted: Monday, February 26, 2018 3:42 PM

Ref ID: 00600-0010317220Classification: Help Desk/Tech Support IICompensation: $15.84 to $18.34 per hourRobert Half Technology in Colorado Springs has an exciting con Tier II Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently. This is a contract to full-time opportunity. If interested please send you current resume to [Click Here to Email Your Resume] Essential Duties: Monitor and respond effectively to support requests received through the IT helpdesk system Troubleshoot Tier I/Tier II computer hardware and software problems for end users Research and recommend purchases of computers, printers, peripherals and software Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems Image and migrate computers Document processes for training purposes Assist with some Network/Server level projects/tasks as needed Use remote software to resolve problems that can be fixed through a remote session Other tasks as neededThe right person will have experience with: Network Connection troubleshooting Supporting Desktop Windows 10 issues Office 365 Adding a computer to a domain Boots on the ground Day to Day tickets Desktop Network connections Adding printers Office 365 Understand how to add and domain accounts Trouble shoot account in outlook Need to have a good desk side manner Being able to think outside the box. Work independently but be able to ask for help Know the chain of command Documentation and being able to research things they don't knowTechnology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


• Location: Colorado Springs

• Post ID: 52577842 coloradosprings is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018